Information We Collect
We collect personal and usage data needed to deliver our services responsibly.
Data you provide
- Contact details such as name, business email, phone number, and role.
- Company information, project requirements, and service preferences.
- Support tickets, feedback forms, or intake questionnaires you submit.
Data we collect automatically
- Log data including IP address, browser type, device identifiers, and timestamps.
- Usage data covering feature interactions, page views, and referral sources.
- Cookie data that helps recognize returning visitors and measure campaign performance.
How We Use Information
We only process personal information for legitimate business purposes that align with your expectations.
- Provide, customize, and improve our scraping and intelligence services.
- Respond to inquiries, schedule demos, and deliver customer support.
- Send product updates, security notices, and educational resources.
- Analyze usage trends to enhance product reliability and performance.
- Comply with legal obligations and enforce our agreements.
- Protect the rights, safety, and integrity of our customers and platform.
Legal Bases & Consent
Where required, we ensure every processing activity has a valid legal basis.
Depending on your location, we rely on one or more of the following bases:
- Contract performance when delivering paid or trial services.
- Legitimate interest for internal analytics, product security, and outreach to business contacts.
- Consent for optional marketing communications and the placement of non-essential cookies.
- Legal compliance when processing data required by regulators or authorities.
Sharing & Disclosures
We do not sell personal information. Disclosures only occur under strict controls.
- Service providers assisting with hosting, analytics, communications, or payment processing, under confidentiality obligations.
- Technology partners that help deliver customer solutions or integrate with your systems when you authorize it.
- Regulators, courts, or law enforcement when we must comply with applicable laws.
- Potential buyers or investors during corporate transactions, subject to appropriate safeguards.
We may transfer data outside of your jurisdiction. When we do, we use approved safeguards such as Standard Contractual Clauses or similar mechanisms.
Cookies & Preferences
Cookies help us understand traffic patterns and maintain essential functionality.
We use three categories of cookies:
- Essential cookies that keep our site secure and allow the navigation system to operate.
- Functional cookies that remember your settings, such as region or preferred language.
- Analytics cookies that measure marketing effectiveness and page performance.
You can adjust cookie settings in your browser, opt out of analytics using the links we provide in banners, or contact us to exercise local rights.
Security & Retention
Protecting your data is core to how we operate our infrastructure.
Safeguards
- Zero-trust network segmentation with continuous monitoring.
- Encryption in transit and at rest for customer-facing systems.
- Role-based access controls, multi-factor authentication, and staff training.
Retention
- Business records retained while accounts remain active or as required by law.
- Marketing and prospect data archived after 24 months of inactivity.
- Support logs and telemetry anonymized or deleted after the operational need ends.
Your Privacy Rights
Depending on your jurisdiction, you may have rights that help you control your personal information.
- Access, correct, update, or delete personal data we hold about you.
- Request data portability or object to certain processing activities.
- Withdraw marketing consent or adjust email preferences at any time.
- Lodge a complaint with your local supervisory authority.
Contact us at privacy@krawlx.com to submit a request. We will respond within the timelines required by applicable law.
Children & Sensitive Data
Our services target professional audiences and are not intended for minors.
We do not knowingly collect personal information from individuals under 16. If you believe a minor has provided data, please contact us so we can remove it promptly.
We also avoid processing sensitive personal data unless required by law or expressly provided under a service agreement.
Policy Updates
We will let you know when material changes occur.
We review this Privacy Policy regularly to reflect new regulations, technologies, or business practices. When updates are significant, we will notify you through email, in-product banners, or highlighted notices on this page.
Continued use of our services after a change takes effect means you accept the updated policy.
Contact Us
We are committed to responding quickly to privacy questions and feedback.
Privacy Office, KrawlX Technologies Inc.
Email: privacy@krawlx.com
Mailing Address: 2100 Market Street, Suite 45, San Francisco, CA 94114 USA
If you are located in the European Economic Area or United Kingdom, you may also contact your local supervisory authority to raise concerns.