Terms of Service

"Customer" means the organization or individual entering into a Service Order or accessing KrawlX offerings.

"Service Order" ("SO") means the ordering document, statement of work, or online checkout describing purchased services.

"Services" include managed web data collection, analytics deliverables, APIs, dashboards, and any related consulting support provided by KrawlX.

"Deliverables" means reports, datasets, code, or other outputs produced for the Customer as part of the Services.

• KrawlX will provide the Services specified in the applicable SO and may update features to improve performance, security, or compliance.
• Customers must ensure all account credentials remain confidential and are used solely by authorized personnel.
• Customers are responsible for procuring hardware, software, and network connectivity required to access the Services.
• Trial access is provided “as-is” and may be suspended or terminated at any time without notice.

• Services may only be used for lawful business purposes and in accordance with the Customer’s agreements with data owners.
• Reverse engineering, interference with system operations, or unauthorized access to non-public data sources is prohibited.
• Customers may not resell, sublicense, or share Deliverables with third parties without written consent, unless permitted in the SO.
• KrawlX may suspend access if use violates these Terms, disrupts other customers, or exposes KrawlX to legal risk.

• Invoices are due within 30 days of receipt unless otherwise stated in the SO.
• Late payments may incur finance charges of 1.5% per month or the maximum permitted by law.
• All fees are exclusive of taxes. Customers are responsible for applicable sales, VAT, or withholding taxes.
• Subscription renewals will follow the terms in the SO. Price adjustments will be communicated at least 45 days in advance.

• Customer retains ownership of Customer Data supplied to KrawlX. Customer grants KrawlX a limited license to process that data solely to deliver the Services.
• KrawlX retains all rights in its technology, methodologies, and pre-existing materials used to produce Deliverables.
• Upon full payment, Customer receives a non-exclusive, worldwide license to use Deliverables for its internal business purposes, subject to Section 3.
• KrawlX may use anonymized or aggregated insights generated through service delivery to improve products and benchmarks.

• Each party agrees to protect Confidential Information using reasonable safeguards and to use it only for the purpose of performing under the SO.
• Confidentiality obligations do not apply to information that is public, already known, independently developed, or disclosed with permission.
• KrawlX maintains industry-standard security controls and incident response procedures. Material security incidents will be communicated promptly to impacted Customers.

• KrawlX warrants that professional services will be performed with reasonable skill and care consistent with industry practices.
• Except as expressly stated, KrawlX disclaims all other warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Customer acknowledges that data sourced from public websites may change or be removed without notice and that KrawlX cannot guarantee 100% availability of third-party sources.

• KrawlX will defend and indemnify Customer against claims alleging that the Services infringe a third party’s intellectual property rights, provided Customer promptly notifies KrawlX and cooperates.
• Customer will defend and indemnify KrawlX against third-party claims arising from Customer’s misuse of the Services, breach of these Terms, or violations of applicable laws.
• Infringement remedies may include modifying the Services, replacing them with equivalent functionality, or refunding unused prepaid fees.

• Neither party will be liable for indirect, consequential, incidental, or punitive damages arising under these Terms.
• KrawlX’s total liability for claims relating to the Services will not exceed the fees paid by Customer for the Services giving rise to the claim in the 12 months preceding the incident.
• The exclusions in this section do not limit liability for intentional misconduct, gross negligence, or breaches of confidentiality obligations.

• These Terms remain in effect while the Customer accesses the Services or until superseded by a new agreement.
• Either party may terminate an SO for material breach that remains uncured 30 days after written notice.
• Upon termination, Customer must discontinue Service use and pay all outstanding fees. Certain sections survive termination, including Sections 3, 5, 6, 7, 8, 9, and 12.

• Each party will comply with applicable laws, including privacy, anti-bribery, and export control regulations.
• Customers represent that they are not on any U.S. or international sanctions list and will not use the Services for prohibited purposes.
• KrawlX may suspend or terminate Services if continued performance would violate law or sanctioned-party restrictions.

• These Terms, along with applicable SOs, constitute the entire agreement between the parties and supersede prior proposals or communications.
• Neither party may assign its rights or obligations without written consent, except to an affiliate or in connection with a merger or asset sale.
• If any provision is deemed unenforceable, the remaining provisions remain in effect.
• These Terms are governed by the laws of the State of California, excluding conflict-of-law rules. Disputes will be resolved in the state or federal courts located in San Francisco County, California, and both parties consent to jurisdiction.

KrawlX may update these Terms to reflect regulatory changes or improvements to the Services. We will notify Customers of material updates through email, in-product banners, or prominent notices on our websites. Continued use after the effective date of any changes constitutes acceptance.

Legal Team, KrawlX Technologies Inc.

Email: legal@krawlx.com

Mailing Address: 2100 Market Street, Suite 45, San Francisco, CA 94114 USA